Returns
When returning goods purchased from the fitsport.lt online store, the following should be taken into account:
1. A Buyer who is a consumer may withdraw from a contract for the purchase and sale of goods concluded online or by telephone within 14 days from the date of receipt of the goods, without giving any reason, except for the exceptions established by law. Withdrawal from a distance contract is exercised in accordance with Article 6.22810 of the Civil Code of the Republic of Lithuania.
2. The Buyer must notify the Seller of the return by email at [email protected] within 14 days from the date of receipt of the goods. The notification must specify the goods being returned. When exercising the right to withdraw from a distance contract, the Buyer is not required to state the reason for the return.
3. Goods of inadequate quality purchased both online and in a physical store are exchanged or returned: where the reason for the return is inadequate quality (for example, damaged packaging, expired shelf life, etc.) or the Buyer received a product other than the one ordered, we undertake at our expense to replace the product of inadequate quality with a product of adequate quality or refund the amount paid for the product and reimburse reasonable shipping costs incurred by the Buyer where required by law. Goods of inadequate quality are exchanged or returned in accordance with the Retail Trade Rules and the cases and conditions established in Articles 6.3641–6.3643 of the Civil Code of the Republic of Lithuania.
4. Return of goods of satisfactory quality.
5. Goods purchased online are returned in accordance with the cases and conditions established in Articles 6.22810 and 6.22811 of the Civil Code of the Republic of Lithuania.
6. Goods purchased online must be returned to the address specified by the Seller in the electronic message confirming the return of the goods.
7. Returned goods must be sent only to the address specified by the Seller. Shipments sent to another parcel locker or a Lithuanian Post branch will not be collected unless the Seller has specified such a return method in advance.
8. For goods purchased in a physical store, the return or exchange of goods is possible only in accordance with Article 6.362 of the Civil Code of the Republic of Lithuania and the Retail Trade Rules approved by Resolution No. 697 of the Government of the Republic of Lithuania of 11 June 2001.
9. The Buyer pays the return costs for goods of satisfactory quality where the goods are returned because the Buyer has changed their mind. If the goods were purchased in our physical store and their return is permitted by law, the Buyer may return them to the store and receive a refund. If the goods were purchased remotely, the refund is made to the Buyer’s bank account within 1–7 business days. If goods purchased remotely are returned at a physical store, the refund is likewise made by bank transfer to the bank account.
10. Uncollected parcels and reimbursement of delivery costs.
The Buyer undertakes to provide accurate delivery and contact details and to collect the ordered goods in a timely manner. If, without lawful grounds, the Buyer fails to collect a parcel from a parcel locker, refuses to accept it, or the parcel is returned to the Seller due to incorrect details provided by the Buyer, the Seller has the right to claim compensation for actual and substantiated losses incurred as a result of the Buyer’s failure to properly fulfil their contractual obligations, including the costs of dispatching the parcel and returning it to the Seller. This provision also applies to orders for which free delivery was provided.
11. Cancellation of an order after dispatch.
If the Buyer cancels an order after it has been dispatched from the Seller’s warehouse but before the parcel is delivered or collected, the Buyer shall bear the direct costs of returning the parcel, provided that the Buyer was duly informed of this obligation before the contract was concluded. Where the Buyer lawfully exercises the right to withdraw from a distance contract, the initial standard delivery costs shall not be additionally charged to the Buyer.
12. Exceptions to liability and protection of consumer rights.
The Buyer shall not be charged the costs of dispatching and returning the parcel if the parcel was not delivered due to the fault of the Seller or the delivery service provider. These rules do not restrict the consumer’s right to withdraw from a distance sales contract as provided for in the Civil Code of the Republic of Lithuania.
Conditions for returning goods of satisfactory quality
1. It is recommended that the returned goods be presented in their original, undamaged packaging where it is possible to preserve it;
2. The goods must not have been damaged by the Buyer;
3. The goods must not have been used more than necessary to establish their nature, characteristics and functioning. The Buyer is responsible for any reduction in the value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods;
4. The returned goods must have the same components/accessories as when received by the Buyer.
